14 Ways To Beat Bedwetting!
Super Undies Return Options Within 30 Days Of Receipt
There is no RMA needed, and you do not need to contact us. Return options are as follows:
Exchange - Simply return your unwashed, clean items with our return slip, letting us know what you would like to exchange for. You ship to us, then we ship to you!
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Refunds - return your unwashed, clean items with our return slip, letting us know if you want store credit or a refund. A 10% restocking fee applies to refunds, which covers the subsidized shipping we paid on your behalf when shipping the original order (because nothing ships for just $3.95 anymore )
If you purchased multiple items and want to wash then before trying, wash 1 rather than all of them. This way you can still return the others if you are not satisfied.
The Super Undies Promise
- To stop the shame kids feel when they have to wear a "plastic baby diaper.”
- To help our planet last longer or future generations by providing an excellent reusable option to throw-away items
- To support parents with our wealth of education and ideas in order to bring bedwetting and potty training to a close sooner.
Everything we do revolves around the previous statements.
Super Undies Further Details
- New and unopened merchandise may be returned within 30 days of receipt for an exchange or refund of the merchandise cost (we are unable to reimburse shipping costs). Items must be returned in unused/unmarked/sellable condition. Return for refund incur a 10% restocking fee. Returns for credit or exchange do not.
- Items sold as a prepackaged bundle or kit may be broken for partial return. All components being returned must be in unused/unmarked/sellable condition. The divided value of the items will issued for credit/refund. Any free physical items that were gained through the package deal must be returned or the value will be deducted from the credit/refund.
- If you received a defective, damaged, or incorrectly shipped item from us, please email us at info@superundies.com so that we can fix this for you. We will gladly ship a replacement and assist you with your return.
Returned items must be in original new condition. Under no circumstances will we take back washed or used items. Items that are damaged, unsanitary, contain pet hair, smell of household smells such as cooking oils, perfume, detergent or cigarettes will be offered to be returned to the customer.
Items not eligible for a refund include courses, inserts, shipping protection, and final sale items.
Download our return slip here.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.