Returns
The Super Undies Promise
- To stop the shame kids feel when they have to wear a "plastic baby diaper.”
- To help our planet last longer or future generations by providing an excellent reusable option to throw-away items
- To support parents with our wealth of education and ideas in order to bring bedwetting and potty training to a close sooner.
Everything we do revolves around the previous statements.
Super Undies Return Options
Return for credit (used to exchange size or style)
- Request your return within 14 days of receiving your order, through our online portal.
- Full credit for returned product will be issued as a non-expiring gift card to be used to buy the size & style needed.
- A pre-paid label will be provided with any portal return that chose this option.
Return for refund
- Request your return within 14 days of receiving your order, through our online portal.
- Receive a refund, less 15% restocking fee.
- Ship your package with the carrier of your choice.
To submit a return request click here, and enter your order number, as well as zip code or email.
Return requests are handled manually and may take 1-3 business days for approval.
Shipping Options:
You may choose to ship your items to use yourself. Please keep your tracking number in case of non-delivery.
You may choose to use our label, which reduces your refund by $9.00, or we will provide you a free label if you choose to receive site credit. We will cover this cost as an incentive to choose reusable diapering options, and help save our planet :)
When your return request is approved you will receive an email with shipping instructions and a return shipping label if this was requested. This label is good for 14 days after being issued. Once the label expires we must close the return window. After the product is returned, you receive your credit in the form of a gift card.
Returned items must be in original new condition. Under no circumstances will we take back washed or used items. Items that are damaged, unsanitary, contain pet hair, smell of household smells such as cooking oils, perfume, detergent or cigarettes will be returned to the customer.
Items not eligible for a refund include courses, inserts, shipping protection, and final sale items.
Why is there a restocking fee?
The cost of doing competitive business in America comes with all sorts of hidden expenses that we cover on your behalf, such as credit card processing fees, transportation fees, and subsidizing the shipping cost of your initial order. We value American labor, pay a fair wage and employ work-at-home moms to sew for us, even providing transportation of goods to and from our home-based seamstresses. This allows us to employ woman who otherwise don't have transportation. We are proud to support moms in under-privileged areas with work they would not otherwise be ale to have, and as such, we are part of crafting the true American Dream for many families. The restocking fee helps cover the considerable efforts involved in our unique way of keeping jobs in America.
Preventing Buyer's Remorse
We kindly ask you to note that once items have been washed, they’re no longer eligible for return. To avoid any unnecessary regret, we recommend not washing all your items right away. Instead, try on the underwear first to check the fit and feel before laundering.
For Example, if you purchased a 3-pack, use just one to make sure you’re happy with your purchase. We want you to feel completely satisfied, and we’re here to help if you need anything!
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.